Refund policy
Last updated: September 8, 2026
At CAVERMERE, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery.
Returns
To be eligible for a return, the item must:
- Be returned within 30 days of the delivery date.
- Be unused and in its original condition.
- Include the original packaging and any accessories that came with the product.
- Not show signs of damage, misuse, washing, alteration, or wear caused after delivery.
If an item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can assist you.
How to Request a Return
To request a return, please contact us at:
Email: anishamillon67@gmail.com
Phone: (931) 935-2617
Please include your order number and explain the reason for the return. If the item arrived damaged, defective, or incorrect, please include clear photographs of the item and its packaging.
Our customer service team will provide you with the return instructions and return address when your request is approved.
Do not send an item back before contacting us and receiving return instructions.
Return Shipping
For returns due to a change of mind, incorrect choice, or any other reason not caused by an error on our part, the customer is responsible for the return shipping costs.
If the item received is defective, damaged during delivery, or incorrect due to an error on our part, CAVERMERE will provide appropriate instructions for the return and will cover the applicable return shipping cost.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If your return is approved, the refund will be issued to the original payment method used for the purchase.
Please allow up to 7 business days after the returned item has been received and approved for the refund to be processed. Your bank or payment provider may require additional time for the refund to appear in your account.
Original Shipping Charges
Original shipping charges are non-refundable, except when the return is the result of an error made by CAVERMERE, such as receiving an incorrect item or receiving an item that arrived damaged or defective.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at anishamillon67@gmail.com as soon as possible.
We may request photographs or other information to verify the issue. Once confirmed, we will work with you to provide an appropriate solution, which may include a replacement or refund.
Exchanges
We do not guarantee exchanges because product availability may vary. If you need a different item, size, or variation, please contact us and we will assist you with the available options.
Non-Returnable Items
Items that have been used, damaged after delivery, altered, washed, or returned without their original packaging may not be eligible for a refund.
Cancellations
If you need to cancel an order, please contact us as soon as possible at anishamillon67@gmail.com.
We will make reasonable efforts to cancel an order before it has been processed or shipped. Once an order has been processed or shipped, it may no longer be possible to cancel it, and you may need to follow our return procedure.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
CAVERMERE
Email: anishamillon67@gmail.com
Phone: (931) 935-2617